Theater Design NW was recommended to me by people that I trust and who know that I expect quality in work performed. Theater Design NW didn’t disappoint. Their staff is courteous, professional, prompt, remarkably knowledgeable and quite reasonable given the task that they performed for me. Quality people who provide quality work for a reasonable price……what’s not to like? I wouldn’t hesitate for a second to call these folks when I desire to either upgrade or look for advice concerning future in-home theater acquisitions, be they components or the perfect blend of furniture and other accessories in which to enjoy your audio and video systems. I am a very satisfied customer and I expect all that seek their services will soon share my sentiments. KM B’ham, WA.
Home theater magic occurs when when David and Karrie Smith arrive in your home to introduce you to Theater Design Northwest. ..You will always be glad you chose THX, I am glad I did! JH Bellingham, WA.
Being an engineer by day and a music lover by night, I was a tough customer. I had to know every option, every detail, and I changed my mind a half dozen times. Theater Design NW was there for the whole process, from initial planning to product selection, setup, and calibration. I couldn’t be happier with the end result; my system rocks anything I play. I highly recommend Theater Design NW to anyone and if you do nothing else, make sure you have David do the system calibration!! He turned my collection of expensive equipment into a seamless system worth every penny! Ben T. Ferndale, WA
I am so glad you calibrated-the picture is so much better as is the sound. Thanks for all your hard work. Sherrie S. Bellingham, WA
Dave at Theatre Design is absolutely great. He is very knowledgeable, extremely friendly and pleasant, and is absolutely fair on the old pocketbook. I’ve had Dave install 3 different home theatre setups at two different residences, each one unique with its own challenges and they all turned out brilliant, I could not be happier. I will always have Theatre Design help with any of my home theatre needs, they are fabulous. – J.W., Bellingham, WA.
Theater Design were the contractors for the audio and video in our new custom home. The sound and picture quality we now enjoy is much nicer than it was before. We highly recommend Theater Design Northwest. Elaine S. Prairie City, OR
I bought 3 BluRay DVDs and watched one the other night-the resolution was just spectacular! The detail throughout is just amazing and I’m glad I got this. Thanks for doing the setup, your expertise is appreciated. Richard H. Ferndale, WA
Theater Design created our turnkey studio to perfection. We are very satisfied with the room and always rely on their considerable expertise. Finus T. owner, Shellshock Recording
David Smith is an accomplished master of technical trades; innovative and keeps abreast of new products, who always completes tasks in a most professional manner with the highest quality in everything he does. R.A. Kaiser, retired General Contractor
How Did We Do?
Aug 2010- The results are in from the latest anonymous client survey of our service quality. The survey was sent to all of our clients in the database and over 65% responded to the web-based survey that was totally anonymous, so clients could say anything without revealing their identity. Our current clients rated how we deliver in six key areas of service, on a 5 point scale with poor being the lowest rating and excellent being the highest:
1. Were we courteous and friendly?
Rating: ★★★★★
2. Were you happy with our service and did the end result on your project meet or exceed your expectations?
Rating: ★★★★¾
3. Did we have the products you were looking for and did you receive them in a timely manner?
Rating: ★★★★¾
4. Is our pricing fair and competitive?
Rating: ★★★★¾
5. Were we technologically relevant and able to answer any questions you may have had?
Rating: ★★★★¾
6. Would you choose Theater Design NW on your next audio/video project?
Rating: ★★★★★
